Computer Troubleshooters (M) Sdn Bhd (formerly know as KGY West-tech Holdings Sdn Bhd – master franchisee) is part of an international network of the world’s largest computer services franchise. Computer Troubleshooters Malaysia is located in Kepong, just opposite the Jaya Jusco shopping centre. We are specialized in handling all the technical needs of small and medium businesses. We are NOT a computer store, dealer or manufacturer. We are computer support professionals; providing friendly, personal and reliable on-site service. We are also renowned in offering IT services and solutions to improve the efficiency and effectiveness of your IT infrastructure. Being part of a global support network, we are backed by thousands of experts, professionals and qualified technicians around the world.
To create a worldwide network of independent computer professionals that are able to respond effectively to the needs of business and home computer users through experience, skills and training, and who collectively through mutual support and reliability, will become the service of choice for those seeking computer and business technology help.
From Australian beginnings
Founders Wilson and Suzanne McOrist began developing the Computer Troubleshooters concept in Australia in 1996, after seeing a growing frustration amongst business owners looking for affordable, quality computer support services. They called on their experiences with their successful previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand. In 1997, their first franchisee started in Australia.
Back in 1992, Chip Reaves started a company called CHIPTECH computer services in Atlanta, Georgia, which grew into one of the largest ‘small business’ computer services businesses in the state. In 1999, Chip entered into a partnership with the McOrists by opening Computer Troubleshooters, USA.
Between 1999 and 2006, Chip Reaves and the McOrists grew Computer Troubleshooters to a thriving franchise, growing its presence internationally, with over 450 locations in more than 24 countries. In January 2008, the McOrists sold their company to Merry Meeting, Inc. Merrymeeting, Inc. (MMI) was founded in 2001 by CEO John Davies and IVM NV, a Netherlands based private equity investment firm. MMI is focused on buying and developing franchise operations. Visit http://www.merrymtg.com to learn more. Then in February 2008, Chip Reaves and Merry Meeting, Inc. merged the two companies to form Computer Troubleshooters Global, LLC.
This strong foundation is enhanced by a network of national directors and regional directors throughout our global network, delivering local service and support to our franchisees.